WHERE DOES ALL THINGS LIF SHIP FROM?
We ship out of fulfillment locations in Los Angeles CA, Charlotte NC and Riga Latvia.
WHEN WILL MY ORDER SHIP?
Most orders are shipped within 24-48 business working hours. We do not ship on Saturday, Sundays and “major holidays”. Below are a list of “holidays” we will not be operating on:
· New Year’s Day
· Martin Luther King Jr. Day
· Washington’s Birthday
· Memorial Day
· Independence Day
· Labor Day
· Columbus Day
· Veterans Day
· Thanksgiving Day
· Christmas Day
All Things LIF cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, customs, etc.
DOMESTIC SHIPPING INFORMATION
Orders placed during regular business hours will be processed and shipped within 24-48 hours, orders may be delayed if your order requires extra verification. Note: We are not in the office during the weekends and holidays.
INTERNATIONAL SHIPPING INFORMATION
Delivery times can very but are usually 7-15 business days but can be delayed in customs. To ensure your package is delivered seamlessly, always add your phone number and email address upon placing your order. We or delivery service may try to contact you in regards to your order/delivery. Duties/Taxes/Customs fees are included in the shipping fees. All Things LIF is not responsible for any duty which may incur.
DOES ALL THINGS LIF SHIP TO P.O. BOXES?
We do not deliver to P.O. boxes for security purposes.
HOW CAN I TRACK MY ORDER?
Once your order ships, you can click the link found in your shipping confirmation email. Please allow up to 24 hours for tracking info to be updated.
WHAT IS ALL THINGS LIF RETURN POLICY?
We gladly accept all returns that are unworn and in their new original condition with all attached tags and packaging. Please return all parcels by registered mail to the address provided in the return/exchange form within 7 working days from receipt. Please be sure to clearly mark your return shipment as returned goods on any customs or postal forms. All Things LIF is not financially responsible for shipping charges on returns. Please contact customer service to receive return information.
Be sure to obtain a tracking number, as we are not responsible for lost packages while in-transit to our facilities.
Any sale or discounted items are final sale and not eligible for return.
PLEASE NOTE: PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY. Unless otherwise specified, the refund amount includes only the cost of the product(s) and applicable taxes. Shipping charges are non-refundable, unless you received the wrong order or products were damaged in transit.
WHAT IS HONOR THE GIFT’S EXCHANGE POLICY?
If you need to make an exchange, items must be in their original unworn condition with attached tags and packaging and sent to the address provided in the return/exchange form within 30 days from the receipt. PLEASE NOTE: ALL PRODUCTS MUST HAVE ALL TAGS ATTACHED AND CANNOT BE WORN, WASHED OR ALTERED IN ANY WAY.
MY PRODUCT IS DEFECTED. WHAT CAN I DO?
If you believe your item is defected, please email us with photos and explaining the defect within 14 days. We will deem the product defect at our discretion. If the product has been misused or care instructions have not been followed then product will not be eligible to claim as defected.
WHEN CAN I EXPECT A REFUND?
We will process your return within 7-10 business days of receiving it in our warehouse. Credit will be applied to your original payment method. You will receive an email when we successfully issue you a refund. A credit will appear on your next statement, depending on your issuing bank and billing cycle. We do not refund shipping charges. During peak seasons, please allow up to 15 business days for your return to process.